FAQ
Where are you located?
I’m currently based in Kansas City, MO! I do not have a physical store.
I need help with my order!
Please email [email protected] and specify in the email's subject the issue (i.e) wrong item, damaged item)Can I purchase a wholesale order?
Yes of course! Please email [email protected] and title the email "wholesale request." Payment will be through Paypal, Zelle, Venmo, or Square.
When will I receive my order?
After purchasing your order, processing time is 5 to 7 business days. You'll receive a shipping notification and be able to track your package (note UNTRACKED sticker mail does not have tracking number). Most orders are shipped with First Class shipping and can take 3 to 7 business days to arrive. Untracked sticker mail may take 3 days to 2 weeks depending how far away you are from Missouri.
What is untracked shipping?
Untracked shipping is the default shipping method for most stationery in our shop! If you choose this shipping method, you will receive a shipping notification WITH NO tracking. Orders are sent via stamped envelope. This is to make our shop more affordable. However, you may choose a tracking number during checkout! If your order hasn't arrived a month after shipping, please notify me at [email protected]!
Do you ship to my country?
In the future, I would love to expand! But currently, I only have the means to ship stickers and prints internationally using international stamps. All other items that cannot be shipped with flat, letter mail can only be shipped to the US. Please refer to USPS’s index for more information on letter mail to your country.
My order is lost! What do I do?
For domestic orders, if you haven't received your order after a month, then I will gladly replace it OR refund you, whichever you prefer.
Sticker/Print Returns?
Unfortunately, I do not accept returns for sticker and print purchases. If your item arrived damaged, please email me at [email protected] with pictures of the damage and I will send you a refund!All other Returns?
No problem! Please ship back items within 14 days of purchasing. Buyer is responsible for shipping return costs. I will refund your order once I receive the return package.
I put the wrong address/I want to change my order!
Don't worry! It takes me at least up to two days to fulfill and ship your order. Just email [email protected] with your name and correct information and I can make any changes. Charges for any order additions will be paid through Paypal, Zelle, Venmo, or Square.
Don't see your question?
No worries! Please use the Contact page or send me an email at [email protected] for any other questions you may have!